Returns & Refunds

Last updated: October 20, 2026

In short: if your order arrives damaged or defective, tell us within 30 days of delivery and we will replace it or refund you in full, at no cost to you. If you changed your mind, you can return unused items within 30 days and you pay the return shipping.

Damaged, defective or wrong items

Contact us within 30 days of the delivery date shown in your tracking information.
Email novam1613@gmail.com with your order number and a photo or short video showing the problem.
We will offer you a free replacement or a full refund, whichever you prefer.
If we ask you to send the item back, NovaMax pays the return shipping. In many cases we will not need the item back at all.

Changed your mind

You can request a return within 30 days of the delivery date.
Items must be unused, clean and in their original packaging.
Return shipping is paid by the customer. Original shipping was free, so nothing is deducted for it.
Email us before sending anything. We will reply with the return address and instructions. Returns sent without contacting us first may not be accepted.
Once we receive and check the item, we refund the product price to your original payment method.

After 30 days

Requests made more than 30 days after delivery are reviewed case by case. NovaMax reserves the right to approve or decline refunds after this period.

Refund timing

Approved refunds are issued to the original card or payment method within 5 business days. Your bank may take a few more days to show the credit.

Lost or late orders

If tracking shows no movement for 10 business days, or your order has not arrived within 30 days of purchase, email us and we will send a replacement or a full refund.

Contact

All return and refund requests go to novam1613@gmail.com. We reply within 1 to 2 business days.